Norwegian Cruise Line Frequently Asked Questions
What is My NCL?
My NCL is where you log in or create a profile for www.ncl.com. If you haven’t registered for My NCL, you can register here. To register, all you need is your first name, last name, and date of birth.
Once you’re registered, simply click on "Log In to My NCL" to access all of your important pre-cruise information, complete your Online Check-In, book a cruise and reserve Shore Excursions. Once you've completed your Online Check-In you can download your eDocs, a detailed summary of your cruise vacation that acts as your boarding pass.
What documentation will I need to bring?
All guests must provide key personal information prior to boarding the cruise ship. Travel to some destinations require passports and/or special visas and travel authorizations. Please click here to learn more.
How many suitcases can I bring?
Each person is allowed up to two pieces of personal luggage on board, with each piece weighing a maximum of 50 pounds. However, if passengers are traveling by air, they need to check with the airline for specific restrictions.
What can't I bring on board?
Passengers should not bring the following items on board any Norwegian Cruise Line ship:
Drones (Game Flying Device) - Guests are not permitted to bring drones on board for safety of other guests, as well as the welfare of the vessel.
Samsung Galaxy Note7 - In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom on board, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
Alcoholic or non-alcoholic beverages of any kind including water, soda and juices
Unsealed food items will not be allowed on board.
Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature
Irons / Ironing Boards and Steamers - Guests are not permitted to bring and use their own irons or steamers on board. Norwegian Cruise Line carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk. Irons and steamers would both be taken from guests at embarkation and returned at the end of the sailing.
Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
What about Gratuities?
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for service that is generally rendered to all Guests. While you should not feel obligated to offer a gratuity, all of NCL’s staff are encouraged to “go the extra mile,” so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions (e.g., concierge, butler, youth program staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those Guests to acknowledge good service from these staff members with appropriate gratuities. Additionally, there is an 18% gratuity and spa service charge added for all spa and salon services, as well as an 18% gratuity and beverage service charge added for all beverage purchases and an 18% gratuity and specialty service charge added to all specialty restaurant dining and entertainment based dining.
Is smoking permitted while on the ship?
Public areas throughout all ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location. Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.
What if I need to stay in touch while away?
All ships have Internet Cafés for those of you that need to be online. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed at applicable ship-to-shore rates. NCL will accept American Express, MasterCard, and Discover Card, only. Norwegian guests can also be contacted on our ships by calling 1-888-NCSHIPS (1-888-627-4477) from the USA. For the rest of the world please dial 1-732-335-3280. When guests are contacted with the ship via satellite, they can be reached directly, if they are in their stateroom. If not, a message about the incoming call will be delivered to their stateroom and then they can call the shore via satellite. Norwegian guests can also make and receive calls, send and receive text messages and read emails on their own cell phones and mobile devices just as they do on land when the ship is at sea with the Freestyle Cellular Service. Please ensure that anyone who may need to contact you is aware of the ship name.
Should guests make reservations once onboard for dinners, excursions, and other entertainment?
Making reservations prior to embarking is highly recommended as dinner reservations, excursions and entertainment events are in high demand and it’s likely guests may not have access to the restaurants, their first priority excursions, concerts, on-board shows, etc., without reservations. You can make these reservations on your My NCL account or by calling 1-877-571-6980
What should guests wear?
Guests can wear whatever they want – dress casual or get all decked out. There is no set dress code.
Are there any ATMs on the ship?
Yes, but ships are cashless and guests should use a FreestyleCard to purchase any items that are not included in cruise fares – these charges will be applied to the credit card kept on file.