Frequently Asked Questions

FAQS

Marquee Rewards Online
Account Registration
Account Updates
Offers & Play History
Account Status & Tier
Social Connect

What is Marquee Rewards Online?

Marquee Rewards Online allows our customers to have access to their Marquee Rewards account information including tier status, comps, invitations and offers they have earned from their computer or smart phone.

Are you having trouble logging into Marquee Rewards Online? Please see our troubleshooting guide here.

What do I need to register?

You will need a Marquee Rewards card, your date of birth and a valid email address. Note: The same email that you use for your Marquee Rewards account at the casino is the one you need to use at Marquee Rewards Online in order to see your offers, invitations, comps, and tier status.

How do I register?

It is simple to register. Click on the register link on the top of the website. Provide the information requested and submit your registration. You will then receive an activation email to the email address you provided. Please click on the activation link in this email to activate your account. You can now login using the email and password you created.

What if I don’t have an email account?

There are plenty of ways today to create free, secure email accounts like Gmail or Hotmail.

What if my spouse and I share an email address?

As a Marquee Rewards member you will need to have a unique email for your account. This will allow you to register for online access as well as get personalized emails including offers, promotions and events delivered securely, quickly and conveniently to your inbox.

I entered my birth date but the message says it’s not valid or not on file. What do I do now?

You will need to work with your local property to ensure we have the correct information on file. On your next visit please check the information on file at Player Services.

I thought I registered. The message reads my account isn’t verified. What does this mean?

After you submitted your registration online you will receive an email with an activation link. You will need to click on the activation link in that email to activate your Marquee Rewards Online account. Once you have done this you can login. If you don’t see this email in your inbox please check your junk email folder for this email. If you continue to have issues please contact your local property for assistance.

How do I change my password?

You may change your password by using the Change Password link on the My Profile page. If you don’t remember your password, you will need to use the Forgot Password link on the login screen.

How do I reset my password?

If you have forgotten your password, you will need to use the ‘Forgot Password?’ link on the login screen. Follow the on screen instructions and you will receive an email with a reset link. Please click on that link and you will be redirected to the Marquee Rewards website to enter in your new password. If you don’t see the reset password email in your inbox please make sure to check your junk folder. If you continue to have issues, please contact your local property for assistance. Please see the FAQ for password requirements.

I attempted to reset my password but I did not receive the email. What do I do now?

Please check your junk email folder. If you do not see the email there, please contact your local property for assistance.

When I try to register it says my email has already been used. What do I do now?

In order to receive your Marquee Rewards offers by email, you must have a unique email that cannot be shared with another account holder.  If your email is not shared to your knowledge, try these steps:

1) Verify there is not a typo in the email you submitted.

2) Verify that you have not already registered for an online account with us. If you do already have an account, the system will recognize your Marquee Rewards number and you will  have  to login instead of register.

If neither of these are the issue, then most likely this email is already in use for another Marquee Rewards Online account, so you will need to register with a different email.   If you feel this is in error please contact your local property and they will be able to assist you.

Where do I change my Marquee Rewards Online login email?

You can change your email either online on the My Profile page or on property at player services. Once you change this email you will receive an email asking you to activate your account. You must activate your account before you can login using the new email address. Your password will remain the same.

I forgot what email I used to register, how can I login?

You will need to visit Players Services at your local property and they will be able to assist you. The email that you have on file at the casino is the one used for your Marquee Rewards offers.

My offers are not showing up on the My Offer tab?

Not all our properties are displaying offers online at this time. Please review the text at the top of the ‘My Offers’ page which explains which properties will have offers visible online. If the property in question does have online offers please check the filter bar and ensure the property is not accidentally being removed due to the filter values. You can quickly remove all filters by selecting the ‘Clear All’ link. If you feel this is still in error, please contact your local property and they will be able to assist you.

How do I obtain my win loss statement?

An Adobe PDF version of your win loss statement for the last three complete years can be found on the ‘My Profile’ page of Marquee Rewards Online. Simply select the year you would like and click on the ‘View PDF’ button. If you would like a statement for more than three years ago or for the current year please visit your local property. Win Loss statements are made available for the prior year by end of January.

My win loss is not showing all the properties I have played at?

Win loss statements will only show for properties in which you used your Marquee Rewards card at time of play. If you have used your card and still do not see an amount for a property in which you had play you will need to contact the property. They will be able to assist you with your concern.

My win loss is not showing the correct dollar amount?

Please use the contact information on the win loss statement to contact the property that has the incorrect dollar amount. They will be able to assist you.

Where can I obtain my current year win loss?

We offer the last three complete years of win loss online to obtain a current year win loss you will need to visit your local property.

My phone number/email is incorrect how do I update it?

You have two ways to update your email and phone number. You can update this online under the My Profile page and selecting the Edit button. In addition you may update this information by visiting player services at your local property.

My account tier status is incorrect?

It may take up to 2 hours for your tier status to update. If it does not update after this period, please contact your local property and they will be able to assist you.

My account balances are incorrect?

It may take up to 2 hours for your comp balance to update. If it does not update after this period, please contact your local property and they will be able to assist you.

I play at two properties and I only see offers from one property?

Not all our properties are displaying offers online at this time. Please review the text at the top of the My Offers page to find out which properties will have offers online. Also, please double check you do not have a filter set on the offers page. If you feel this is in error please contact your local property and they will assist you.

How do I remove my social connect to your online account?

To remove the social log-in access from your account, please follow the instructions provided by your social network provider on how to remove application permissions.

How do I deactivate my online account?

Please visit or contact your local property and they will be able to assist you.

Invalid Login.
Please contact your local property for assistance.
Account Information for Kansas Speedway guests is not viewable online at this time.
Please check back soon as we work to make this available for you.
Invalid Contact Info.
Please contact your local property for assistance.